Personal Information Protection Policy
We aim to continue contributing to the realization of a sustainable society through our work in the development and maintenance of social capital, including urban and regional planning, environment, roads, railways, rivers, water supply and sewerage, ports, airports, architecture, welfare, information, PFI, NPM, and disaster prevention.
In the performance of contract work with the client, we may receive or obtain personal information from the client for the purpose of conducting questionnaires and hearing surveys, compiling opinions from residents, building and maintaining databases, ascertaining the facts of land ownership in the implementation of public works projects, and holding committees that include residents and experts. The following is a list of the data that we receive from our clients.
In light of the importance of protecting personal information, and taking into consideration the nature of our business, which is of a highly public nature, and the scale of our business, which has government agencies and private companies as its direct customers, but ultimately has the general public as its customers, we have established the following policy regarding the protection personal information.
1. Acquisition, Use and Provision of Personal Information
We will acquire personal information through lawful and fair means after clarifying the purpose of use, and will use personal information within the scope of the purpose of use and take measures to ensure this. Furthermore, we will not provide personal information to third parties unless we have obtained the consent of the individual or it is permitted by law.
2. Thorough Security Management Measures for the Personal Information
We will take necessary and appropriate measures to ensure the accuracy and safety of personal information we handle, to prevent unauthorized access to, leakage, falsification, loss, or damage to personal information, and to ensure the safety of other personal information, and will correct personal information management system as necessary. Furthermore, when outsourcing the handling of personal information, we will appoint a person in charge of maintaining the confidentiality of personal information and will strictly supervise such person. Regarding safety management measures for personal information, including when providing personal data to third parties in foreign countries, we will take necessary measures such as obtaining consent and providing information in accordance with laws and regulations.
3. Management of entrusted personal information
We recognise the importance of protecting the personal information entrusted to me by the client in connection with my work and will use and manage it appropriately.
4. Compliance with Laws and Regulations Related to Personal Information
In handling personal information, we will comply with the Act on personal information, other related laws and regulations, national guidelines, and other standards.
5. Implementation of the Continuous Improvement of the Personal Information Protection Management System
We have established internal management regulations for the protection personal information, and will implement these regulations, inform and educate employees, conduct regular audits, and make continuous improvements.
6. Response to Complaints
For complaints or inquiries regarding personal information, Personal Information Management Center will act as the reception desk and will respond appropriately.
7. Disclosure of Policy
We will post this policy and make it known to all employees. We will also make it available on our website.
Date of enactment: April 1, 2005 (Heisei 17)
Last revised date: January 1, 2026 (Reiwa 8)
PACIFIC CONSULTANTS CO., LTD.
Representative Director, President Executive Officer,
Osamu OMOTO
Handling of Personal Information
Our company's handling of personal information is as follows:
1. Purpose of Use
We will clarify the purpose of use of personal information and collect personal information within the scope of that purpose. Furthermore, we will only use this personal information within the scope of that purpose, unless permitted by law. The purposes of use will be as follows and those that will be separately notified or announced.
(1) When acquired directly from the individual
- Customer (orderer) personal information
For communication regarding business operations, negotiations, contract performance, performance requests, confirmation of business details, credit management, business greetings, etc. - personal information of business partners (contractors)
For communication, negotiations, contract performance, performance requests, membership organization activities, confirmation of business details, and credit management regarding business outsourcing and other transactions - Personal information obtained through events, questionnaire surveys, etc.
To conduct business-related surveys, statistical processing, analysis, confirmation, and preparation of related materials - Personal information when registering for a webinar archive
To provide webinar archive viewing services, and to invite you to participate in webinars, etc. - Personal information acquired for use in sales materials such as leaflets
To distribute sales materials such as leaflets - Personal information when registering for email newsletter distribution services
For the purpose of sending email newsletters, etc. - personal information related to inquiries
To respond to various inquiries - Employee personal information
For personnel and labor management, business performance and management, and health management - Personal information of job applicants (when the Company obtains the information directly through interviews, etc.)
To contact job applicants and manage our recruitment operations - personal information of former employees
For post-retirement procedures and communications, sending information and guidance from the company, and operation and management of the alumni association - Personal information captured by security cameras installed in the office
For safety management within the office - Personal information recorded over the phone
To accurately understand and respond to customer requests, etc.
(2) When acquiring personal information from a source other than the individual, such as a business partner
- Personal information held by the client and provided in the course of the contracted work
To carry out commissioned work - Personal information of job applicants (provided by job search sites, etc.)
To contact job applicants and manage our recruitment operations
Furthermore, we may provide personal information to our affiliated companies, clients, contractors, and other third parties to the extent necessary, as described in 2 below.
2. Provision to Third Parties
We may provide personal information to our affiliated companies, clients, contractors, and other third parties to the extent necessary when we have obtained the consent of the individual or when permitted by law. Except in these cases, we will not provide personal information to third parties.
3. Contact Regarding Personal Information Protection
For inquiries regarding Personal Information Protection Policy, requests for disclosure or correction, or other matters related to our handling of personal information, please contact us at the following address.
Contact for Inquiries: Personal Information Management Center
E-mail Address: PIMC@tk.pacific.co.jp
Phone Number: 03-6777-3001, Reception Hours: 9:00-17:00 (Weekdays Only)
Dissemination of Information on Personal Information Subject to Disclosure
Our company's handling of the publication of matters related to personal information held by our company that is subject to disclosure, as well as notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, suspension of provision, and disclosure of records of provision to third parties, is as follows.
1. Business Operator that Handles the Personal Information
PACIFIC CONSULTANTS CO., LTD.
3-22 Kanda Nishikicho, Chiyoda-ku, Tokyo 101-8462
2.Personal Information Protection Manager
Chief Personal Information Management Officer
Phone Number: 03-6777-3001
3. Purpose of Use of Personal Information Subject to Disclosure
Please check "1. Purpose of Use" in "Handling of personal information."
4. Safety Management Measures
(1) Formulation of Personal Information Protection Policy
- We have established Personal Information Protection Policy based on our management policy and the demands of society, and strive to protect personal information appropriately.
(2) Establishment of rules regarding the handling of personal information
- At each stage of handling personal information, we have established internal regulations that stipulate the handling method, responsible persons, and their roles.
(3) Organizational safety management measures
- Regarding the handling of personal information, we have established an organizational structure and have defined the roles of personnel in charge as well as the responsibilities and authority for each role through internal regulations.
- We have established an emergency contact system in case an emergency such as the loss or leakage of personal information occurs or the possibility of such an occurrence is recognized.
- We regularly conduct self-inspections of how we handle personal information and have established a system of internal audits.
(4) Personnel safety management measures
- We provide regular training to our employees to ensure the protection of personal information.
- When hired, employees are required to submit a pledge not to leak personal information during their employment or after leaving the company.
(5) Physical safety control measures
- Offices are locked and entrance/exit controlled according to security level classification.
- We take measures to prevent the theft or loss of media containing personal information, and dispose of personal information that is no longer needed in an appropriate manner depending on the type of media.
(6) Technical safety control measures
- We manage access authority for personal information and limit the range of employees who can access personal information.
- We have established mechanisms to prevent unauthorized access from outside and information leaks.
5. Contact for complaints and inquiries regarding the handling of personal information subject to disclosure
For complaints or inquiries regarding the handling of personal information subject to disclosure, please contact us at the following address.
<Contact Information regarding Personal Information >
Director of Personal Information Management Center
E-mail Address: PIMC@tk.pacific.co.jp
Phone Number: 03-6777-3001, Reception Hours: 9:00-17:00 (Weekdays Only)
6. Certified Personal Information Protection Groups
JIPDEC Personal Information Protection Complaints Consultation Office
Address: Roppongi First Bldg., 1-9-9 Roppongi, Minato-ku,Tokyo 106-0032, Japan
Tell：81-3-5860-7565
7. Requests for Disclosure, etc.
Inquiries (inquiries) regarding personal information personal information held by our company that is subject to disclosure, as well as requests for disclosure, correction, addition, deletion, suspension of use, erasure, notification of purpose of use, suspension of provision to third parties, and disclosure of records of provision to third parties, will be handled in the following manner.
(1) Contact point for requests Please submit your request by mail to the address below, attaching the required documents to the application form (please obtain the form by contacting personal information contact point listed in 5.) Please note that the applicant will be responsible for postage costs.
To the Address: 3-22 Kanda Nishikicho, Chiyoda-ku, Tokyo 101-8462
PACIFIC CONSULTANTS CO., LTD., Personal Information Management Center
(2) Required documents (not required for the publication of matters related to personal information subject to disclosure) When requesting disclosure, etc., please submit the following documents ① to ③. If you are submitting a document that lists your registered domicile, please black out the relevant part so that it cannot be seen.
- ① Application form: Application form for personal information to be disclosed
- ② Documents for identification: One copy of an official document (with photo attached) such as a driver's license
- ③ One copy of a seal certificate (issued within one month) for the seal stamped on the application form
If the application is made by a representative, they must submit documents A or B below in addition to documents ①, ②, and ③ above.
A. In case of a legal representative
- (a) One document confirming legal representation (such as a copy of the family register or, in the case of a parent, a copy of the insurance card listing dependents)
- (b) One copy of the representative's personal seal certificate (issued within one month)
- (c) One copy of a document verifying the legal representative's identity (a copy of the legal representative's official document (with photo) such as a driver's license or passport)
- (d) Guardianship registration certificate (issued within one month)
B. In case of an authorized representative
- (a) A letter of attorney designated by our company (please obtain the form by contacting Personal Information Management Center) (stamped with the individual's registered seal)
- (b) One copy of the representative's personal seal certificate (issued within one month)
- (c) One copy of a document verifying the identity of the authorized representative (a copy of the representative's official document (with photo) such as a driver's license or passport)
Please note that when we disclose personal information or notify you of the purpose of use, a fee of 1,000 yen will be charged for each request. Therefore, please enclose 1,000 yen worth of postage stamps with each request. If the fee is insufficient, we will contact you. If you do not pay the fee within one week of contacting us, your request will be invalid. Please note that we will not refund the fee even if we do not hold the applicant's personal information or if we are unable to disclose the information due to reasons specified by law.
(3) Response method
We will respond to inquiries (inquiries) regarding personal information personal information subject to disclosure, disclosure, correction, addition, deletion, suspension of use, erasure, notification of purpose of use, suspension of provision to third parties, and requests regarding disclosure of records of provision to third parties in accordance with the method of request. However, if you do not specify a method of request, or if disclosure by the specified method would require a large amount of money or is otherwise difficult to disclose in that method, we will respond in writing.
End.